Category Archives: Technology

Does Technology Help or Threaten Small Businesses?

A small computer service company wants to sell Microsoft software licenses to its customers. They send an employee to become certified in licensing. (Microsoft offers some 600 variants.). As soon as they purchase a license, however, Microsoft begins soliciting that customer … Continue reading

Posted in Customer Relations, Economic Trends, Entrepreneurship, Marketing, Marketing and Sales, Strategy and Planning, Technology | Tagged , , , , | 2 Comments

Productivity Declines: Does it matter?

According to the U.S. Department of Labor, as reported by Bloomberg, employee productivity dropped last quarter at a 2% annual rate. The common wisdom is that we have pushed an overstretched workforce as far as we can, but there could … Continue reading

Posted in Managing Employees, Technology | Tagged , , , , | Leave a comment

Computer Technology: Curse You, Bill Gates!

Every business is held in thrall to its computer technology. In most white-collar environments a computer crash comes with the added expense of employees sitting dumbly at their stations, unable to function. When a function of our business becomes a core … Continue reading

Posted in Business Perspectives, John's Opinions, Technology | Tagged , , , , , , , , , , , | 3 Comments

Is Distribution Dead?

It’s difficult to talk to any owner of a small distribution business without hearing complaints about competition from the Internet. Their criticisms are pretty universal, regardless of the goods being distributed. “Customers call with prices they claim to have found … Continue reading

Posted in Customer Relations, Marketing and Sales, Sales, Strategy and Planning, Technology | Tagged , | 2 Comments

Being Brave in a Brave New World

In the first three posts in this series I’ve outlined a number of reasons why the American economy is unlikely to grow in the next few years. All of my reasons are factual. The numbers don’t lie, and these numbers can’t be … Continue reading

Posted in Economic Trends, Managing Employees, Technology | Tagged , , , | Leave a comment