Tag Archives: employees

What Does HR Do?

What are the roles of a Human Resources professional in your organization? A common rule of thumb is that a company should have a dedicated HR function once it reaches 80 employees or so. This post comes from a recent meeting of … Continue reading

Posted in Entrepreneurship, Incentives, Leadership, Managing Employees, Strategy and Planning | Tagged , , , , , , , , , , , , , , , | 2 Comments

2 Responses to What Does HR Do?

  1. John Vena says:

    I think you have done a good job describing most aspects of the role of an HR professional, but you haven’t touched upon “discipline”. In our organization, 60 plus employees, we use an HR contractor. In addition to those areas mentioned, a large amount of their time is spent supporting supervisors and department heads on how to respond to issues ranging from harassment claims to customer service complaints, attendance and general behavior problems. You haven’t addressed activities such as tracking discipline, conducting investigations, coaching managers and employees with policy or behavior infractions. Would you assign such tasks to the HR role as described by your “peer group”.

    • John F. Dini says:

      Excellent point, John. I don’t think it is appropriate to have HR actually conduct discipline, but making sure it is complaint with both government and policy, administered even-handedly, and that management is supported when claims arise should certainly be in there. Perhaps the group just doesn’t have any discipline problems. (wink)

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Small Businesses Fantasies: Service

As an evangelist for small business, I am the consumer equivalent of the locally-grown food movement. I spend as much of my discretionary income as possible with the owned-and-operated businesses in my area. As a consultant and coach to owners, I also … Continue reading

Posted in Customer Relations, Entrepreneurship, Leadership, Managing Employees, Marketing, Marketing and Sales, Sales | Tagged , , , , , , , , , , , , , , , | 3 Comments

3 Responses to Small Businesses Fantasies: Service

  1. David Basri says:

    Even if you work on it every day, if you do not do it well the effort is still wasted.

  2. Francine DiFilippo says:

    people have stopped investing in training and expect their employees to intuitively “know” these things. not possible. Really caring is just not that common.

  3. Rob Kaufman says:

    Service is a nebulous term. It has a different definition whether it comes from the provider or the customer. What supersedes service is the experience from the customer’s standpoint. Today’s independent business owner has a great opportunity to differentiate itself from its competitors. Unfortunately, many do not know how to do this.

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Let the Business Owners Pay for It

When it comes to “No taxation without representation,” the rallying cry of our founding fathers, few identifiable population segments are as abused as business owners. One of my long-time clients is a franchisor, and until very recently I was a … Continue reading

Posted in Business Perspectives, Entrepreneurship, Politics and Regulation, Strategy and Planning | Tagged , , , , , , , , , , , , , , , , , | 4 Comments

4 Responses to Let the Business Owners Pay for It

  1. Maryanne Guido says:

    Working with the City and County we are required to submit certified payroll, ensure our subcontractors submit THEIR certified payroll, and that subs certified they have been paid by us on a monthly basis. If sun fails to do do any of this the GC (we) do not get paid until we “make” each sub comply- or do it for them.

  2. Joani Gill says:

    John thanks for citing a few regulations that hinder business growth for small businesses. I believe our middle market companies suffer the same issues as they fight for their rights to thrive. Just a few years ago, The Association for Corporate Growth, a global organization focused on the middle market, began a grass roots campaign to become the voice on Capital Hill for this business sector. I urge readers to check out ACG.ORG or MIDDLEMARKETVOICE.ORG and see where they can help with this initiative and be heard collectively. CONTACT AMBER LANDIS, VICE PRESIDENT OF PUBLIC POLICY, AT ALANDIS@ACG.ORG.

  3. When is it time to get rid of the red tape and bureaucrats?

  4. Cathy Locke says:

    Since I am a small business and mainly wholesale to small and medium size businesses I honestly don’t feel I have a “snowball in hell” chance of making ends meet or even show a profit. I also feel we need to clean house with the red tape and bureaucrats.

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Talk to Your Competitors

In my two decades of managing over a dozen peer groups, I frequently had the opportunity to sit in meetings with a business owner who competed with a member of another Board. I occasionally had to bite my tongue as someone vilified … Continue reading

Posted in Business Perspectives, Entrepreneurship, Marketing and Sales, Strategy and Planning | Tagged , , , , , , , , , , , , , , | 2 Comments

2 Responses to Talk to Your Competitors

  1. Good article.

    There is another reason to understand competitors. If you understand their methods, philosophies, and other aspects of their business, you can find other ways “Not to compete” with them. Since you are “different from the crowd”, perhaps your customer will conduct business with you without being price sensitive!

  2. Cathy Locke says:

    As usual a great lesson,especially for small businesses.

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The 7 Deadly Sins of an Entrepreneur — Reprise

I make no claim that using the Seven Deadly Sins as a metaphor for business behavior is original. Of course, the original concept is a codifying of “undesirable” human behaviors, or sins. The work probably comes from the Latin word … Continue reading

Posted in Business Perspectives, Entrepreneurship, Exit Planning, John's Opinions, Leadership, Managing Employees, Strategy and Planning | Tagged , , , , , , , , , , , , , , , , | Leave a comment

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