Entrepreneurship

A New Game Theory - Stop Playing!

I am not a Gamer, as the term is currently used. I tried my hand at Pong on my home TV, and at PacMan in the arcades, but quickly lost interest. Text based strategy software, role-play and first-person shooters never had …
Read More »

They Who Giveth Can Taketh Away

Many business owners I know are troubled by the NBA’s insistence that Donald Sterling must sell the Los Angeles Clippers, and can do it only in a manner and to whom the league approves. Mr. Sterling has personally been banned from …
Read More »

Where Will All the Small Businesses Go?

What would the small business landscape look like if over one million small businesses disappeared? Get ready, it’s about to happen. I write and speak frequently about the passing of the entrepreneurial generation. Driven by competitive pressures to succeed, the …
Read More »

Business Owners are Glubricants

Utility Infielder, Jack-of-All-Trades, Mr. Fixit, Chief Cook and Bottle Washer, Know-It-All, Do-It-All, Swiss Army Knife, Center of the Universe. There are many ways to describe the myriad business roles filled by the owner of a small business. Here’s another. The …
Read More »

When an Employee Can't Grow With You

Every business is an organism. It is either growing or dying. I’ve met a few owners who said “I want everything (sales, staff, profits) to stay exactly as it is,” but none who were actually able to pull that off. As we …
Read More »

You Make Two Types of Decisions

The principle function of leadership is making decisions. Whether you own a business or direct the work of others, your employees come to you with issues they can’t solve themselves. There are two types of decisions. One is easy; you just know something that …
Read More »

The Meritocracy of Ownership

A few weeks ago, we hosted the 17th annual awards dinner for our members in The Alternative Board of San Antonio. It’s fun to recognize people for their achievements. Each of our 14 Boards votes for the most valuable and the most …
Read More »

The Migration from Service to Knowledge

As I have pointed out frequently in this space, the Baby Boomers’ entry into entrepreneurial business moved the core of the American economy from products to services. (see www.theboomerbust.com) Multiple dynamics created the shift. Boomers were degreed at four times the …
Read More »

Measurement Isn't Necessarily Management

“You manage what you measure” is axiomatic in business ownership. “Employees respect what you inspect.” Understanding performance and productivity by comparing it against past performance, industry norms or internal benchmarks is useful, but measuring something doesn’t mean that you are …
Read More »

The Tyranny of The Bad Customer

“The customer is always right,” or at least that’s what most business owners profess to their employees. We post it for all to see. “Customer satisfaction is job one.” “Our boss is the customer.” The most important person in our …
Read More »

Older Entries »

Comments are closed.