Category Archives: Management

Five Steps to Defining an Employee’s Authority

When we delegate authority to an employee, we are actually delegating the power to make decisions. We all want employees who think for themselves, at least when their decisions work out in a way we like. When they don’t, we … Continue reading

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Do Titles Make Leaders?

You’ve promoted a great employee beyond his capabilities. He is putting in long hours, but appears unable to keep up with the new responsibilities. In fact, he doesn’t even seem to understand what those responsibilities are, or what they should … Continue reading

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Do Leaders Need Titles?

When should an employee be promoted? Over the years, I’ve often had this conversation both within my own companies and with owner-clients. An employee is handling responsibilities above his or her official job description. We naturally want to acknowledge the effort, … Continue reading

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We Can’t Legislate Job Skills

“Why can’t we find enough good people to hire?” As a consultant to business leaders, I hear this complaint with increasing frequency. From  tradesmen to programmers, and from executives to scientists, we seem to be lacking a workforce with the … Continue reading

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Why Do We Hate Salespeople?

A recent episode of “Downton Abbey” included a new servant tasked with passing out canapés at a dinner party. “Try one of these,” he quietly suggested to a guest. “I’m told they are quite good.” He was immediately pulled aside … Continue reading

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