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As a business owner, you know what it’s like to lie awake at 2 a.m. Maybe it has happened when you are excited and full of new ideas for your business. More often, it’s because you are worried about issues you will face the next day. Sometimes, it’s because you just woke up with the solution to a problem. I’ve experienced all those emotions about my businesses over the years. Awake at 2 o’clock? is where I share them with you, and hopefully help with answers that will let you sleep.
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Tag Archives: business ownership
Small Businesses Fantasies: Service
As an evangelist for small business, I am the consumer equivalent of the locally-grown food movement. I spend as much of my discretionary income as possible with the owned-and-operated businesses in my area. As a consultant and coach to owners, I also … Continue reading
Posted in Entrepreneurship, Leadership, Marketing and Sales
Tagged business ownership, business planning, employee performance, employees, entrepreneurs, entrepreneurship, leadership, management, marketing, media, promotion, public relations, sales, sales management, small business, small business advice
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3 Responses to Small Businesses Fantasies: Service
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Time to Grow Up
Young industries no longer have the time to grow up. The cycle of maturation has long been accepted as a fact of life when a new concept becomes a business. There are a few pioneers (defined here in Texas as … Continue reading
3 Responses to Time to Grow Up
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WOW what are we doing in the TAB business? Are board meetings and coaching sessions obsolete? Maybe they should all be done on SKYPE! Is the ExitMap engagement a dream beyond the basic assessment, appraisal, and action reports – do they really have time or want a consultant in the process?
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Couldn’t possibly disagree more. I assume that’s the response you were expecting.
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Talk to Your Competitors
In my two decades of managing over a dozen peer groups, I frequently had the opportunity to sit in meetings with a business owner who competed with a member of another Board. I occasionally had to bite my tongue as someone vilified … Continue reading
2 Responses to Talk to Your Competitors
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Good article.
There is another reason to understand competitors. If you understand their methods, philosophies, and other aspects of their business, you can find other ways “Not to compete” with them. Since you are “different from the crowd”, perhaps your customer will conduct business with you without being price sensitive!
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As usual a great lesson,especially for small businesses.
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The 7 Deadly Sins of an Entrepreneur — Reprise
I make no claim that using the Seven Deadly Sins as a metaphor for business behavior is original. Of course, the original concept is a codifying of “undesirable” human behaviors, or sins. The work probably comes from the Latin word … Continue reading
Posted in Building Value, Entrepreneurship, Exit Planning, Leadership, Management, Thoughts and Opinions
Tagged business, business ownership, business planning, business strategy, employee performance, employees, entrepreneurs, entrepreneurship, exit planning, exit strategies, hiring, John F. Dini, leadership, management, selling a business, small business, small business advice
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Even if you work on it every day, if you do not do it well the effort is still wasted.
people have stopped investing in training and expect their employees to intuitively “know” these things. not possible. Really caring is just not that common.
Service is a nebulous term. It has a different definition whether it comes from the provider or the customer. What supersedes service is the experience from the customer’s standpoint. Today’s independent business owner has a great opportunity to differentiate itself from its competitors. Unfortunately, many do not know how to do this.