Tag Archives: small business advice

Small Businesses Fantasies: Service

As an evangelist for small business, I am the consumer equivalent of the locally-grown food movement. I spend as much of my discretionary income as possible with the owned-and-operated businesses in my area. As a consultant and coach to owners, I also … Continue reading

Posted in Entrepreneurship, Leadership, Marketing and Sales | Tagged , , , , , , , , , , , , , , , | 3 Comments

3 Responses to Small Businesses Fantasies: Service

  1. David Basri says:

    Even if you work on it every day, if you do not do it well the effort is still wasted.

  2. Francine DiFilippo says:

    people have stopped investing in training and expect their employees to intuitively “know” these things. not possible. Really caring is just not that common.

  3. Rob Kaufman says:

    Service is a nebulous term. It has a different definition whether it comes from the provider or the customer. What supersedes service is the experience from the customer’s standpoint. Today’s independent business owner has a great opportunity to differentiate itself from its competitors. Unfortunately, many do not know how to do this.

Leave a Reply

Your email address will not be published. Required fields are marked *

Time to Grow Up

Young industries no longer have the time to grow up. The cycle of maturation has long been accepted as  a fact of life when a new concept becomes a business. There are a few pioneers (defined here in Texas as … Continue reading

Posted in Marketing and Sales, Thoughts and Opinions | Tagged , , , , , , , , , , , , | 3 Comments

3 Responses to Time to Grow Up

  1. John Meetz says:

    WOW what are we doing in the TAB business? Are board meetings and coaching sessions obsolete? Maybe they should all be done on SKYPE! Is the ExitMap engagement a dream beyond the basic assessment, appraisal, and action reports – do they really have time or want a consultant in the process?

    • John F. Dini says:

      John,
      Most TAB members have no intention of building a national market-dominating player. As I said in the beginning of the piece, there’s always room for hundreds of differentiated small companies. In the past, some of those would grow up to be regional players, then national ones. The odds of that happening are much longer now.

  2. Richard H says:

    Couldn’t possibly disagree more. I assume that’s the response you were expecting.

Leave a Reply

Your email address will not be published. Required fields are marked *

Talk to Your Competitors

In my two decades of managing over a dozen peer groups, I frequently had the opportunity to sit in meetings with a business owner who competed with a member of another Board. I occasionally had to bite my tongue as someone vilified … Continue reading

Posted in Entrepreneurship, Marketing and Sales | Tagged , , , , , , , , , , , , , , | 2 Comments

2 Responses to Talk to Your Competitors

  1. Good article.

    There is another reason to understand competitors. If you understand their methods, philosophies, and other aspects of their business, you can find other ways “Not to compete” with them. Since you are “different from the crowd”, perhaps your customer will conduct business with you without being price sensitive!

  2. Cathy Locke says:

    As usual a great lesson,especially for small businesses.

Leave a Reply

Your email address will not be published. Required fields are marked *

What is the Right Price?

Of all the misconceptions by business owners, the ones surrounding their company’s value are both the most common and often wildly inaccurate. I’ve been working for the last couple of months on the training videos for advisors in our new product, The ExitMap®. … Continue reading

Posted in Building Value, Exit Options, Exit Planning, Exit Strategies | Tagged , , , , , , , , , , , , , , , , | Leave a comment

Leave a Reply

Your email address will not be published. Required fields are marked *

The 7 Deadly Sins of an Entrepreneur — Reprise

I make no claim that using the Seven Deadly Sins as a metaphor for business behavior is original. Of course, the original concept is a codifying of “undesirable” human behaviors, or sins. The work probably comes from the Latin word … Continue reading

Posted in Building Value, Entrepreneurship, Exit Planning, Leadership, Management, Thoughts and Opinions | Tagged , , , , , , , , , , , , , , , , | Leave a comment

Leave a Reply

Your email address will not be published. Required fields are marked *