Tag Archives: small business advice

Ready…Set…Exit! Part II

Last week we discussed the tsunami of Baby Boomer retirement, and how we will reach a peak of nearly 500 unsold businesses a day within the next 5 years. The statistics are immutable. The birthrates of the last century are … Continue reading

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Ready…Set…Exit! Part I

For the last six years I’ve been writing and speaking around the country to business owners about the coming tsunami of retiring Baby Boomer business owners. My e-book “Beating the Boomer Bust” details the  statistics (For a free download, go here … Continue reading

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Customer Service Starts with “Hello.”

When asked what differentiates their businesses from giant competitors, most owners will describe their relationship with customers. “We give better service.” “Our employees know our customers by name.” “We treat people as individuals.” What constitutes excellent service differs by industry … Continue reading

Posted in Management, Thoughts and Opinions, Uncategorized | Tagged , , , , , , | 1 Comment

One Response to Customer Service Starts with “Hello.”

  1. candi says:

    Great article and so true!

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Size Means Nothing on the Web

A small manufacturer hires a local web development firm, and spends six months reworking his website. He agonizes over every word of the copy. He writes up product descriptions, detailing materials and tolerances. He adds page after page to the … Continue reading

Posted in Marketing and Sales | Tagged , , , , , | 1 Comment

One Response to Size Means Nothing on the Web

  1. John Hyman says:

    Your post is spot on. As a marketing firm that also designs and builds websites we are amazed when we meet a prospect who doesn’t even have a website. It’s 2014. The right website and strategy can extend your marketing reach well beyond your geographic footprint, while leveling the playing field against competitors of all sizes.

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Ownership and Accountability

The managing partner of a professional firm is preparing for partner review meetings, where goals are set for each partner for the upcoming year. Each year, he surveys the partners prior to starting the process, asking “What are the most important things … Continue reading

Posted in Leadership | Tagged , , , , | 2 Comments

2 Responses to Ownership and Accountability

  1. bob french says:

    John,

    nicely said, clear and succinct, I appreciate all your words of wisdom, thank you!

  2. Blair Koch says:

    Great article John, as usual! You cut to the chase!

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