Category Archives: Uncategorized

Empowerment Requires Encouragement

We all want employees who are empowered to think. That doesn’t always turn out the way we hoped. Last week the news feeds carried a story about a Girl Scout in San Francisco who set up her cookie table in front … Continue reading

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Customer Service Starts with “Hello.”

When asked what differentiates their businesses from giant competitors, most owners will describe their relationship with customers. “We give better service.” “Our employees know our customers by name.” “We treat people as individuals.” What constitutes excellent service differs by industry … Continue reading

Posted in Business Perspectives, Customer Relations, Managing Employees, Marketing, Uncategorized | Tagged , , , , , , | 1 Comment

Small Business and Social Media II

Last week’s column generated lots of comments, and probably requires some follow up. First, the army of social media fanatics that go ballistic at any hint that SM isn’t the be-all, end-all and answer-from-above for every marketing need on the planet … Continue reading

Posted in Customer Relations, Marketing, Marketing and Sales, Sales, Uncategorized | Tagged , , , , | 1 Comment

Atlas Shrugged and the Imperial Presidency

“Atlas Shrugged – Part II” was released on Friday. Those of you who read this column regularly know that I’m a fan of Ayn Rand, although I place myself far short of devout Objectivism. I’ve sported “Who is John Galt?” license plate … Continue reading

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Lords of Chaos

Every business owner must be adept at dealing with chaos. Entrepreneurship demands the ability to choose a course of action when everyone else is staring into the headlights. It requires a willingness to make a decision with inadequate information, and to make new decisions … Continue reading

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