The First Entrepreneurial Sin – Lust

Last week we described the Seven Deadly Sins of an Entrepreneur. This week, we’ll delve into the first Operational Sin; Lust.

The Operational Sins reduce your personal effectiveness as a business owner. They prevent you from being as operationally effective, on a day-to-day basis, as you could or should be. If you aren’t efficient in your leadership role, it cascades down through your whole organization.

lust handLust is the sin that springs from a lack of self-control. As an owner, few people in your business (if any at all) say no to you. They ask, “Boss, did you do that really important thing you were supposed to do yesterday?” You respond, “No, because something more important came up.”

What does your employee say? It’s probably something like “Oh…Okay. Please let me know when you get around to it, so I can move forward on my job.” They don’t take you to task, so if you don’t manage yourself they just have to live with it.

Lust is defined as a passionate desire, an overwhelming enthusiasm. If we don’t have it, we can’t inspire others to accomplish great things. So what are signs that your Lust has gotten out of control?

Projects never get finished. Long-time customers “disappear” because you had other things on your radar. You get nasty surprises from your financials or operating results because you were paying attention to something else. You find yourself telling employees, “I’m the owner. That doesn’t apply to me!”

Lust results in business planning driven by “Whim du Jour.” A customer requests a new product or service. Because you think you can sell something, you commit the company’s resources to creating it without considering the implications to other parts of the business. “Hey, it doesn’t look that difficult. Let’s do it!”

You can’t enunciate a clear-cut vision for yourself, and therefore for the business. “I just want to make a decent living,” or “I don’t want to work too hard,” are your only yardsticks for the future.

You trust to luck when trying new things. “Let’s just give it a try,” becomes “Why didn’t we see that coming?”

The business virtue that counters Lust is a Personal Vision. What do you want and expect from your company? You are in business for a reason; the company is supposed to provide you with certain things in life. Are you clear on what those are, and how you will get them?

Start with the material things that would indicate your success as an owner. It can be a simple list, such as:

  • Work an average 35 hours a week
  • Own a house at the lake worth $350,000
  • Travel to Europe every two years
  • Put my daughter through medical school
  • Help lead a community agency dedicated to providing decent food for the poor
  • Teach a high school class in entrepreneurship

Be specific. Your goals should be solid enough to allow measurement of your progress. Once you have it nailed down, your Personal Vision starts to become a vision for your business.

How much revenue is needed to generate your target income? How many employees will it take to accomplish that goal? What growth rate is needed to get there by your target date?

Write it down, with all the specifics. Every coach and motivational author says to WRITE IT DOWN! Keep it in front of you, and refer to it often. Then start paying close attention to your daily activities as an owner.

How much of your time is spent moving the company forward? How many distractions are really necessary? Could you be doing things to realize your vision if someone else did what you are doing this moment? Is the business moving in a direction that will fulfill your Personal Vision, or is it holding you back?

A strong, written Personal Vision will help you prioritize your activities, set natural limits on interruptions, and keep your eye on the ball.

Defeating Lust is the first step towards success. As Cheshire Cat famously said; “If you don’t know where you are going, any road will get you there.”

Thanks for reading Awake at 2 o’clock. Please share it with another business owner.

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One Response to The First Entrepreneurial Sin – Lust

  1. Dennis Wilke says:

    Glad I noticed this article in my feed. Interesting and helpful for me in 2 ways. First, I’m frequently susceptible to the pitfalls of the business sin of “lust” as described above, so it’s a good reminder to make sure I devote time to assessing my personal vision clarity and progress. Second, I’ve been trying to connect my faith to my business life lately, starting with daily blog posts on LinkedIn. So, this 7 Deadly Sins of business approach is right up my alley. Thanks! Looking forward to more.

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The 7 Deadly Sins of an Entrepreneur

The Seven Deadly Sins are alive and well in small businesses today. Far from being a hoary religious holdover from the Dark Ages, they are practiced assiduously by entrepreneurs everywhere.

devil dancing in suitThere is something to be said for any concept that catches the public imagination for fifteen centuries. First postulated by Saint John Cassian around 400 AD, the sins were codified by Pope Gregory the Great in the late sixth century, and popularized by Dante Alighieri in “The Divine Comedy” in 1315. They remain present on a daily basis in many businesses  through the 21st century, 700 years on.

The Seven Deadly Sins are Lust, Gluttony, Sloth, Wrath, Greed , Envy and Pride. In a business, they can be divided into Operational, Tactical and Strategic sins.

The Operational Sins are Lust and Gluttony. Lust is present when the owner uses his or her power of position to pull the business in any direction he or she chooses. Gluttony is a tendency to hoard all authority and decision-making for yourself.

The Tactical Sins are Sloth, Wrath and Greed. Sloth in business is settling for “good enough,” when a bit more effort would produce a far better result. Wrath is using adrenalin to replace critical thinking, and reacting to problems by ratcheting up your emotional drive. Greed presents itself as the belief that every issue in the business could be solved by “just a little more.”

The Strategic Sins of Envy and Pride stem from the owner’s personal belief structures. Envy is the belief that no one has the same problems as you do. Pride is a conviction that the company can’t survive on a day to day basis without your special talents.

Christianity, of course, has corrective actions for the Seven Deadly Sins. Each sin has its counteracting virtue. For Lust there is Chastity. For Gluttony; Temperance. The sin of Sloth is counteracted by the virtue of Zeal, and that of Wrath by Kindness. Greed is foiled by Generosity, Envy by Love and Pride by Humility.

When applied to business ownership, the Entrepreneurial Sins also have corresponding “virtues” that can reduce or eliminate their negative effect on your business.

The Operational Sins require behavioral changes. The counter to Lust comes with having a Personal Vision. Gluttony is defeated with Delegation.

The Tactical Sins dissipate in the face of internal organizational  practices. Sloth can be overcome by Metrics; the use of clear goals and objectives. Wrath is far less of a problem in the presence of Planning. Greed lessens when there is objective Budgeting.

Strategic Sins are those that can be defeated with more long range initiatives. Envy falters in the face of Knowledge about your industry and your markets. Pride dies a natural death when you engage in Exit Planning.

The Seven Deadly Sins of Entrepreneurs is a fun way to look at much of what we do in our business. I’ve presented it a number of times as a workshop for local and national business groups, and the idea is catchy enough to have landed me an Easter Sunday television interview a few years ago.

You may not be inclined to New Year’s resolutions (I’m not, myself) but most of us start a fresh calendar with some level of intent to “do better.” We’ll spend the remainder of January examining the indicators of these sins in your business, and what you can do about them.

If you know a business owner who might benefit from correcting one or more of the Seven Deadly Entrepreneurial Sins, please forward this column so he or she can subscribe. Thanks!

 

Posted in Building Value, Entrepreneurship, Exit Planning, Leadership, Management | Tagged , , , , , , , , , , | 3 Comments

3 Responses to The 7 Deadly Sins of an Entrepreneur

  1. Mike Sharrow says:

    Excellent post, John. This strikes well at the principle that how every aspect of our business performance either honors God or does not, and no amount of philanthropy or good work negates the accountability to run an excellent enterprise. Balanced scorecard stuff on steroids. Thanks for sharing!

  2. Jodi DeLaZerda says:

    Great article as always!

  3. John F. Dini says:

    Thanks Mike. I hope you like the rest of the series.

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What’s in Your Leadership Golf Bag?

This is one of those posts that more or less insists on being written. Last week I started talking about the pronouns that help to define leadership styles. I felt that clearly I needed to bring in Daniel Goleman’s work on Emotional Intelligence, especially his HBR article (linked in that post).

In passing, I mentioned that leadership styles seem to follow business models, and instead of riffing on a 1,500 word post, I decided to come back to the subject this week. So here goes.

golf bagAccording to Dr. Goleman, we lead with one of six styles. Different behaviors work in different situations. We all know it, but seldom think about it when we are shifting from one style to another. They are:

Coercive: Do as I say. A sprinter’s style, where the leader takes on all the decision-making authority and responsibility. Useful in crises, turnarounds and hostile takeovers, but too exhausting to maintain over the long haul. We all have a coercive mode that we use from time to time, but if we employ it too much, our people never learn to think for themselves. Applies to all industries.

Authoritative: I’ll lead, you follow. Probably the most functional all-around style. The leader sets the mission and vision, and expects others to execute. Good with structured incentives and clear metrics, but not so effective for groups of peers, partners or high-level technicians with greater skills than their leader. Most owner-managed businesses function authoritatively, but there is a danger that it can slip into paternalism. If you often say “We are like a family here,” you might want to check with key employees to see how much delegated authority they think they have.

Affiliative: We all need to be happy with what we are doing. Great for team building, motivation and morale, but slow as a decision making process. Affiliative isn’t functional as a sole style. Some high tech and creative firms start out this way, but they eventually have to include another style to become really successful.

Democratic: We’ll decide together. Clearly, partnerships and joint ventures are democratic. It differs from Affiliative in that a democracy, like any other “-cracy,” describes who rules. (Theocracy-the priests, monarchy-the king, etc.) Rule by the majority doesn’t encompass everyone. Few businesses, even partnerships, really function as a democracy. It’s tough to maintain enthusiasm when there are winners and losers. Most tend to confer authority on a sub-group of the owners.

Pacesetting: I’m going forward, you keep up. This is one we see in many professional service organizations, especially those that are sales oriented, such as insurance agencies or litigation attorneys. The leader is the one with the biggest book of business. He or she makes the most money, and chooses which rules to follow and which to break. Not surprisingly, those types of business are often in turmoil, because the leader is more focused on selling than leading.

Coaching: Let me help you be better. I’m not sure if this is a leadership style or a management technique. Because it is one-on-one, it’s challenging to understand how it could apply to a whole organization. That said, it had better be in every leader’s bag (using HBR’s golf club analogy) if the organization is going to develop talent and move forward.

As I mentioned last week, I’ve developed a self-scoring matrix that will help you see what leadership styles you use most frequently. While not “approved” by Dr. Goleman, he’s seen it and agrees that it gets the point across accurately. It isn’t fancy, just a table on two sides of a sheet of paper. Email me if you’d like a copy.

Happy New Year! A few years ago I started sending New Year’s cards with a custom message. Here are my wishes for your New Year.

We hope 2016 is your year for more:

More time for loved ones, more laughter

More growth, more riches, more “firsts”

More satisfaction in what you do

More friends, more insight

More clarity, more simplicity

And more of all you want in life.

Thanks for reading! Please pass this on to another business owner.

Posted in Entrepreneurship, Leadership, Management | Tagged , , , , , , , , , , , , , | 2 Comments

2 Responses to What’s in Your Leadership Golf Bag?

  1. Frank Benzoni P.E. Retired says:

    John

    Great article and Happy New Year; Wishing for MORE of “Awake at Two O’clock”

    Frank

  2. Cathy Locke says:

    John,
    Would appreciate a self-scoring matrix that will help me see what leadership styles you use most frequently.
    As always, I truly enjoy and respect your knowledge and experience reading and sharing your blogs.
    Cathy

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Employees and Bosses: What’s in a Pronoun?

Credit for this post goes to Van Palmer, the owner of Palmer Technology Solutions. I’ll paraphrase and elaborate, of course. but that’s the power of the pen.

In a recent peer board meeting we were discussing our relationships with employees. I like Daniel Goleman’s description of the six leadership styles as described in his HBR article in 2000. They are:

Coercive: Do as I say.

Authoritative: I’ll lead, you follow using your own talents to reach the goal.

Affiliative: We all need to be happy with what we are doing

Democratic: We’ll decide together

Pacesetting: I’m going forward, you keep up.

Coaching: Let me help you be better

As business owners, we all use several styles, depending on the circumstances. I’ve developed an instrument for looking at these (contact me if you’d like a copy) and most owners score noticeably higher in two or three of the styles. It’s often influenced by industry and business model, but I’ll come back to that next week.

us and themWhat I’ve seen for years is the owner or manager’s use of the Imperial Plural. “We” perform these tasks. “We” are on target. “We” have to get better. It usually indicates a leader who is concerned about getting buy-in from his or her followers, but not always.

(An aside: One of the things that has always bugged me about President Obama is his customary use of the first person singular. “I am going to see to it that my people produce the result I want.” It seldom sounds to me like the whole country is included in his thinking. I’ve attributed it to his lack of background in leading organizations.)

Coming back to Van, he said that when he runs his company, he defines his own and his employees’ internal relationships using four pronouns.

I” means me. What I want, what I am going to do. What I expect.

We” means me and my managers. We are going to accomplish something together, or otherwise lead “them.”

Them” is all of the employees who aren’t part of “We.” Hopefully everyone could be included, but that’s not always the case. “Them” refers to those who are unproven, haven’t bought in, or otherwise need to be directed and tracked by “we.”

Us” refers to everyone. From health care benefits to incentive plans, and from organizational values to bottom line results, there are many areas where we are all in this together, regardless of our roles.

Which pronouns do you use most often?

Do you enjoy “Awake at 2 o’clock?” Thanks for reading, and please share this post with other business owners.

Posted in Entrepreneurship, Leadership, Management | Tagged , , , , , , , , , , , | 1 Comment

One Response to Employees and Bosses: What’s in a Pronoun?

  1. David Basri says:

    Don’t forget that BOSS spelled backwards is Double SOB.

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“Congratulations — You are the Low Bidder!”

comedy tragedyThe sentence that titles this post could be defined as the epitome of mixed emotions for a business owner. You won the business, but only because you are willing to work for less than everyone else.

Perhaps you deliberately cut margins because you really needed the work. If so, why is everyone else doing better than you are?

Maybe you put your normal margin on the work. Did you make a mistake? Did you miss something? Are your competitors laughing right now, certain that you are going to lose money on the project?

The situation is most obvious in a bidding environment, but it applies to any business where price is a consideration. If you can only win a customer by being cheaper than everyone else, you’re in trouble.

The exception is when you differentiate by being the low cost provider. Most people mistakenly think that means the low price provider. That isn’t differentiation. Any fool can sell Cadillacs for the price of Chevrolets, just not for very long.

According to Michael Porter, the guru of Competitive Strategy, anything that truly differentiates you from a competitor costs money. There’s no free lunch. “We give great service” only differentiates you from those competitors who claim to give lousy service. “We stand behind our work” only sets you apart from others who say “We take your money and run.”

Similarly, “We have the best prices in town” isn’t differentiation if you buy from the same sources, pay the same wages, and provide the same resources as everyone else. The only differentiation there is your willingness to be paid less for running your business.

Spending money to be the low cost provider may seem counter intuitive, but if price is a competitive issue, then cost is the key success factor that let’s you win the battle. Delivering at a low price while maximizing your return on investment requires (not surprisingly), investment.

An often-used example of a low cost provider is Southwest Airlines. They built a reputation on cheap fares, but if you talk to many of their millions of business traveler fans you’ll learn that they engender loyalty less from price than from their ability to deliver.

Look at where they spend their money. Southwest doesn’t participate in “find the best price” booking sites like Travelocity and Orbitz. Instead they only sell tickets through their own site, and don’t pay commissions. It also lists all flights priced in either dollars or reward points — something no consolidator can duplicate.

Their personnel selection process is legendary, including monthly rotation of employees from the field for a stint in hiring. The result is also legendary, flight and ground crews who “get it” and enjoy working in a culture where great customer service is an expectation.

You may queue up like cattle to board, but when you get a seat it will be leather (which just happens to look nicer and last longer than cloth seats.) While you wait in the boarding area, you are more likely to have access to electrical outlets and a computer workspace than with any other airline.

Speaking of cattle calls, I recently boarded another airline. They started by calling first class passengers. Next came Super Elite Platinum travelers, then Elite Platinum, then Platinum, then Gold, then travelers needing assistance, then those with children, then active military, then retired military, then anyone with their frequent flier card. Then they started boarding by seating group, an opaque process that seems designed to put as many people in the aisle at once as possible.

I was in group five, which I counted as the fifteenth group invited to board. This is an airline that advertises “And you get a reserved seat” as part of their pitch. Price isn’t the primary issue when I fly. It’s certainly trumped by boarding fifteenth, and having to gate-check my bag when I have a tight connection.

Southwest gets my business not because they are always the lowest, but because I can depend on a consistent product. They spend their money where they should, on delivering what they promise.

We all compete on price, but the challenge is to make a lower price the cherry on the sundae, not the primary reason for doing business with you. You only have the resources to invest in low prices when you maintain strong margins.

Posted in Entrepreneurship, Marketing and Sales | Tagged , , , , , , , , , , , , , , , | 1 Comment

One Response to “Congratulations — You are the Low Bidder!”

  1. John Hyman says:

    Price is seldom an issue when service, quality, and consistency are provided. But perspective and experience is huge. The airline industry has been taking advantage of their customers for years because we have little choice and have to travel.

    On a Delta flight from Dallas to Seattle a few years ago, a packed Boeing 757, the woman sitting in the middle seat next to me raised her hand, to get the attention of the flight attendant doing her cabin pre-flight check. “Where is the olive oil” she asked loud enough for the majority of the other passengers to overhear. When the flight attendant approached our aisle, with a puzzled look, the woman commented “are sardines always packed in olive oil?” The cabin erupted with laughter and agreement.

    Leaders with a vision like Herb Kelleher are very unique. And you are spot on in your observations about how well they deliver on their promise.

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