Tag Archives: sales

Extreme Democracy

Last week the British government announced that it was naming their new scientific research ship the RSS Sir David Attenborough, acting counter to the  people’s selection of “Boaty McBoatface,” despite that name being an overwhelming 3:1 favorite over the next closest choice. … Continue reading

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4 Responses to Extreme Democracy

  1. Great post. Furthering this conversation, I highly recommended Dan Kennedys book: No B.S. Ruthless Management of People & Profits…..a word of warning you will need some thick skin, some honest self evaluation, and Clarity to really appreciate the valuable lessons taught in this book.

  2. David Basri says:

    Here, here! (with respect to our British forebearers).

  3. Martin Frey says:

    Well said. True freedom comes when we are obedient and submit to something greater than ourselves. Human are funny animal in search of transcendental joy yet they typically look for it in “things” and fleeting pleasures.

  4. Chris Christianson says:

    Very well said. Not all are qualified to lead and thus should be grateful to those that are!

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Small Businesses Fantasies: Service

As an evangelist for small business, I am the consumer equivalent of the locally-grown food movement. I spend as much of my discretionary income as possible with the owned-and-operated businesses in my area. As a consultant and coach to owners, I also … Continue reading

Posted in Customer Relations, Entrepreneurship, Leadership, Managing Employees, Marketing, Marketing and Sales, Sales | Tagged , , , , , , , , , , , , , , , | 3 Comments

3 Responses to Small Businesses Fantasies: Service

  1. David Basri says:

    Even if you work on it every day, if you do not do it well the effort is still wasted.

  2. Francine DiFilippo says:

    people have stopped investing in training and expect their employees to intuitively “know” these things. not possible. Really caring is just not that common.

  3. Rob Kaufman says:

    Service is a nebulous term. It has a different definition whether it comes from the provider or the customer. What supersedes service is the experience from the customer’s standpoint. Today’s independent business owner has a great opportunity to differentiate itself from its competitors. Unfortunately, many do not know how to do this.

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Talk to Your Competitors

In my two decades of managing over a dozen peer groups, I frequently had the opportunity to sit in meetings with a business owner who competed with a member of another Board. I occasionally had to bite my tongue as someone vilified … Continue reading

Posted in Business Perspectives, Entrepreneurship, Marketing and Sales, Strategy and Planning | Tagged , , , , , , , , , , , , , , | 2 Comments

2 Responses to Talk to Your Competitors

  1. Good article.

    There is another reason to understand competitors. If you understand their methods, philosophies, and other aspects of their business, you can find other ways “Not to compete” with them. Since you are “different from the crowd”, perhaps your customer will conduct business with you without being price sensitive!

  2. Cathy Locke says:

    As usual a great lesson,especially for small businesses.

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What is the Right Price?

Of all the misconceptions by business owners, the ones surrounding their company’s value are both the most common and often wildly inaccurate. I’ve been working for the last couple of months on the training videos for advisors in our new product, The ExitMap®. … Continue reading

Posted in Building Value, Exit Options, Exit Planning, Exit Strategies, Selling a business, Strategy and Planning | Tagged , , , , , , , , , , , , , , , , | Leave a comment

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What’s in Your Leadership Golf Bag?

This is one of those posts that more or less insists on being written. Last week I started talking about the pronouns that help to define leadership styles. I felt that clearly I needed to bring in Daniel Goleman’s work … Continue reading

Posted in Entrepreneurship, Incentives, Leadership, Managing Employees, Sales, Strategy and Planning | Tagged , , , , , , , , , , , , , | 2 Comments

2 Responses to What’s in Your Leadership Golf Bag?

  1. Frank Benzoni P.E. Retired says:

    John

    Great article and Happy New Year; Wishing for MORE of “Awake at Two O’clock”

    Frank

  2. Cathy Locke says:

    John,
    Would appreciate a self-scoring matrix that will help me see what leadership styles you use most frequently.
    As always, I truly enjoy and respect your knowledge and experience reading and sharing your blogs.
    Cathy

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